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Frequently Asked Questions
Each console comes with everything listed on its product page. This includes the console, included storage, games, and accessories like a charger and stylus.
Yes. Our consoles are set up so you can start using them when they arrive.
Yes. If you want a specific game added, contact us and we can let you know if it is possible.
Yes. You can transfer compatible games to the console yourself using a computer and the console’s storage, or already installed apps like HShop and PKGJ.
Yes. Games have save functionality, so you can save your progress and continue playing later.
Yes. Modding does not prevent you from using compatible physical games.
We offer different custom consoles depending on what we currently have available. If you have a specific customization in mind, contact us and we can let you know if we can do it.
You can ask us about a specific colour or model, but availability depends on our current stock.
Yes. We accept certain consoles for repair. Contact us with the issue first so we can confirm whether we can repair it.
We currently only ship to Canada and the United States.
Contact us with your order number and details about the issue. We’ll help you figure out the next step.
Yes. If you’re unsure about a console, game list, customization, or anything else, feel free to contact us before ordering.
https://samtendo.com/contact-us/
