Terms of Service

Welcome to Samtendo. By using our website or placing an order, you agree to the terms below.

Products

Samtendo sells refurbished, restored, customized, and/or pre-owned retro gaming products. Unless stated otherwise, items may show normal signs of use, including scratches, scuffs, marks, minor discoloration, screen wear, or battery wear.

Product photos may be used as examples or references. The exact cosmetic condition may vary unless the listing specifically states that the pictured item is the exact item being sold.

Orders

By placing an order, you agree that the information you provide is accurate and complete.

We reserve the right to cancel or refuse any order if we suspect fraud, abuse, payment issues, inventory errors, pricing errors, or other problems with the order.

Pricing and Availability

Prices, product availability, descriptions, and shipping options may change at any time without notice.

If a product is listed with an incorrect price or incorrect information, we may cancel the order and issue a refund.

Payments

Payments are processed through third-party payment providers. Samtendo does not directly store full credit card information.

Shipping

Shipping times are estimates and are not guaranteed. Delays may happen due to carriers, customs, holidays, weather, or other issues outside of our control.

Customers are responsible for providing a correct and complete shipping address.

International Orders

International customers may be responsible for customs fees, import duties, taxes, brokerage fees, or other charges required by their country.

Samtendo is not responsible for customs delays or import charges.

Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Some items may not be returnable, including digital products, used memory/storage products, or items that have been modified, opened, damaged, or altered after delivery.

Product Compatibility

Customers are responsible for checking product compatibility before ordering. If you are unsure whether a product is compatible with your console, device, region, or setup, contact us before placing your order.

Warranty Disclaimer

Unless clearly stated otherwise, products are sold as refurbished, restored, customized, or pre-owned items and are not guaranteed to be in brand-new condition.

We are not responsible for damage caused by misuse, accidents, unauthorized repairs, software changes, improper charging, third-party accessories, or customer modifications.

Intellectual Property

All website content, branding, text, graphics, layouts, and images owned by Samtendo may not be copied or used without permission.

Limitation of Liability

To the maximum extent allowed by law, Samtendo is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, or services.

Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on this page.

Contact

For questions about these terms, contact us at:

hello@samtendo.com